“You have to do whatever you can do to simulate it when the tool’s not quite there yet. “We drew on strips of paper and wrapped them around our wrist,” Cummings said. Like much of the rest of the world, the team had to get its hands on watches before they were able to even see what the application would look like on someone’s wrist - forcing them to get creative about the way they worked on the application.Ĭummings and his team - who built the iPad application that Airbnb released six months ago - were tasked with figuring out what the Airbnb experience would look like on a watch. The team had to put together the application relatively quickly given the short lead time that pretty much everyone was given to build an Apple Watch App. For guests it’s about access to the host.”Īirbnb’s challenge with the Apple Watch was as much a microcosm of the development ecosystem around the Watch as it was a challenge for Airbnb. So for the host it’s all about responsiveness, the ability to communicate quickly. “Your travel experience is a lot about the communication between the guest and host. “After you’ve booked a place, that’s only the beginning of an experience,” Cummings said. For example, hosts can pre-record messages that they can send through the app that are answers to common questions (such as, “what is the Wi-Fi password?). That means giving hosts a way to regularly keep in touch with the guests and offer answers and recommendations. Hosts can also accept booking requests straight from the watch.īut the goal of the app is not just to give notifications about reservations and trip planning, but also to help facilitate communication between the guest and host throughout the whole trip, Airbnb experience architecture team lead Keenan Cummings said. ![]() Hosts and guests can use it to get notifications as well as read messages and respond to messages. ![]() The company is releasing a new Apple Watch app today that’s centered around lightweight communication between hosts and guests. Airbnb has found its way onto the Apple Watch.
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